Changes

Tay Store - Women's Clothing


If, for any reason, the Customer is not satisfied with his/her purchase, the items can be exchanged for size/number or item change but not refunded , within 3 days from the date of receipt of the goods.

The cost of making the exchange is charged to the customer and amounts to 10.00.

Change Instructions:

  • Items to be exchanged must not show any signs of use and must have the warranty seals intact.
  • Before making the exchange you must be authorized by taystore.it
  • To request authorization for an exchange, the Customer must send an email to assistenza@taystore.it within 3 days of receiving the goods, containing the codes of the items to be exchanged or the order number in the case of a total exchange; the exact item to be exchanged must be specified.
  • Once the exchange request has been received, taystore.it will send the Customer an email containing the shipping instructions.
  • Unauthorized shipments will be refused.
  • The costs for the exchange operation are borne by the Customer and amount to €10.00.

For items included in the specific "Out of Stock" and "Sales" collections and/or "Black Friday" there is no right of withdrawal/exchange.

Customers who purchase with a VAT number cannot exercise the right of withdrawal/exchange.

For European and non-EEC countries, any import costs or taxes are the customer's responsibility.